Job Description: Thrift Store Floor Manager

Title:  Thrift Store Floor Manager

Work week:  40 hours/week

Reports to: Deputy Director

Compensation: $14-$16/hour, Health, Dental and Short-Term Disability Benefits, Generous Paid-Time Off.

Overall Responsibility

Work with staff and board to fulfill the mission of The Scrap Exchange by providing a consistently high-quality experience for thrift-store customers and drop-off donors. The Thrift Store Floor Manager works to ensure that retail operations are run in a fiscally responsible and sustainable manner.

Primary Duties and Responsibilities

Retail Store

  • Schedule and supervise retail employees; work to establish and maintain open lines of communication among all levels of staff and volunteers.
  • Manage all aspects of customer transactions including making sure that transaction data is accurately entered into the cash register and logging it daily for entry into bookkeeping/accounting system.
  • Track store sales against historical sales and projected targets.
  • Set prices of retail items and make sure all items are priced when they are put on the floor.
  • Work with other staff to keep the store stocked; manage the timely and efficient transfer of materials between back stock/warehouse areas and the store; inform collections department and materials staff of needed materials.
  • Work with processing staff to ensure that items brought in as drop-off donations are properly screened; ensure that systems are in place for accurately recording donations and for providing donation receipts to donors.
  • Ensure that the store looks attractive to potential customers and is easily shoppable
  • Ensure that all areas of the store including the retail floor, bathrooms, volunteer work areas, workshop spaces, and storage spaces are clean, orderly, and properly stocked.
  • Provide courteous, friendly and efficient customer service.
  • Provide customers with accurate, positive information about The Scrap Exchange.
  • Handle customer complaints and keep executive staff apprised of any potential problems that could affect the organization as a whole.


Managerial duties

  • Handle all staff management tasks including setting staff schedules, reviewing annual work plans, doing evaluations, creating and reviewing manuals, setting work priorities, and managing day-to-day operations.
  • Oversee duties carried out by other retail staff and volunteers including Thrift Store Assistant Manager, store staff, and store volunteers.
  • Work with collections and warehouse staff on materials organization and pricing, to ensure that materials are managed in an efficient manner and properly priced for retail.
  • Work with executive staff to ensure that retail operations fit in with the overall goals of The Scrap Exchange.
  • Interface with The Scrap Exchange board and executive staff in committee meetings and board meetings as needed.


Specific duties of a supervisor include

  • Explaining policies, procedures and rules to employees.
  • Planning and scheduling work.
  • Training employees to properly execute job duties.
  • Training employees in safety practices.
  • Ensuring that tools and equipment are inspected and properly cared for.
  • Getting tools, equipment and materials where needed.
  • Getting the appropriate employee working on the right task at the right time.
  • Controlling accident hazards.
  • Maintaining good housekeeping on the job.
  • Building and maintaining morale.
  • Encouraging teamwork.
  • Settling differences among employees.
  • Improving discipline.
  • Checking and inspecting work.
  • Improving quality and quantity of work.
  • Controlling attendance (absence and tardiness)
  • Building and maintaining good relations with the public.

Working Conditions

  • Standing and walking for extended periods of time (up to 8 hours per day)
  • Bending, stooping, and climbing
  • Unassisted heavy lifting
  • Working in varying temperatures
  • Use of box cutters, electric knife
  • Driving a cargo van



Please submit cover letter, resume and three references via email to jobs [at] no later than September 21, 2017

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